Customer Service Assistant – Retail (Dublin City Centre)

About the role

We are looking for a Customer Service Assistant to join our retail shop in Dublin City Centre. You will deliver a friendly, knowledgeable experience to customers while supporting the Shop Manager in day‑to‑day operations.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily shop operations.
• Open and close the shop, ensuring all procedures are followed.
• Manage cash, accept and process bets via betting terminals and the EPOS system.
• Maintain high shop presentation standards and compliance with safety and social responsibility policies.
• Act as a brand ambassador, introducing customers to multi‑channel and digital offerings.
• Step in to lead the team in the absence of managers, handling staff guidance and operational decisions.

Required profile

• Customer‑service focused with a friendly, helpful attitude.
• Trustworthy, adaptable and able to work 7 days a week.
• Strong attention to detail and numeracy skills.
• Enthusiastic people‑person who can work independently and as part of a team.
• Interest in the sporting industry and ability to build rapport with customers.
• Ambitious, results‑driven and eager to progress within the company.
• Excellent communication, problem‑solving and organisational skills.
• Reliable, dependable and able to stay calm under pressure.

Required skills

• Cash handling
• EPOS system operation
• Betting terminal operation