Security Supervisor (STARS Lead) – Front of House

About the role

Securitas is hiring a STARS Lead Officer (Security Supervisor) in Dublin, working Monday to Friday on a salaried day-shift position with a prestigious client. The role delivers daily front-of-house operations and programmes that enhance the security service and customer experience, reporting to the Dublin Security Team Leaders.

Key responsibilities

• Ensure team members follow policies and procedures, are correctly attired and equipped, and receive the training they need
• Delegate tasks under the supervision of the Team Leaders and ensure incidents are responded to and reported
• Manage equipment, respond to incidents and complaints, and escalate issues to management
• Help produce and implement service delivery plans and keep site procedures, manuals, checklists, logs and reports up to date
• Provide administrative support such as compiling reports and meeting minutes, and attend relevant meetings
• Represent both Securitas and the client positively and engage in team upskilling

Required profile

• High school or higher education (exceptions possible on experience)
• Minimum five years' experience in front-of-house, customer service, corporate security, military or law enforcement
• Desired: completed Securitas STARS front-of-house training, three years of documented supervisory experience, and experience with security-related audits
• Very good spoken and written English, good computer skills including Microsoft Office, and flexibility for emergency hours

What we offer

• Salary of 47,000 EUR per annum, 36-hour week with the option to work up to 48 hours
• Benefits including a discounted healthcare scheme, employer contribution pension, bicycle-to-work scheme, group discounts, education courses, Christmas savings scheme and life assurance
• Maternity leave top-up, Employee Assistance Programme, overtime and sick pay as per ERO, and union representation rights