Strategic Account Manager

About the role

We are seeking a Strategic Account Manager to join a fast‑growing, remote‑first technology company. In this customer‑facing role you will act as a trusted advisor for enterprise clients, helping them maximise the value of advanced fraud‑prevention, payments and compliance solutions.

Key responsibilities

• Serve as the primary point of contact for strategic customers, handling day‑to‑day support and long‑term relationship development.
• Develop deep product knowledge to guide customer success initiatives and translate technical challenges into actionable solutions.
• Collaborate with analytics, product, engineering and compliance teams to support fraud prevention, payments optimisation and risk‑management projects.
• Build, monitor and communicate key performance indicators and success metrics to clients.
• Provide strategic recommendations to drive customer growth, operational efficiency and expansion plans.
• Support best‑practice implementation of AML, KYC and compliance processes.
• Coordinate implementations, stakeholder communication and ongoing workflow optimisation.
• Identify emerging fraud trends and operational risks, communicating insights to customers.

Required profile

• 7+ years of experience in account management, customer success, risk management or solutions architecture within B2B SaaS.
• Strong understanding of enterprise customer workflows and API integrations.
• Background in fintech, fraud prevention, compliance, AML, KYC or payments industries.
• Excellent analytical and problem‑solving abilities with a data‑driven mindset.
• Proficiency in business intelligence and reporting tools.
• Strong communication and presentation skills.

Required skills

• API integrations
• Fintech platforms
• Fraud prevention solutions
• Compliance tools
• AML/KYC processes
• Payments systems
• Business intelligence tools
• Reporting tools