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Skills
Experience
Building Receptionist
Inaya Facility Management
2024-04 -
Directed all front‑desk activity by screening calls and greeting visitors, ensuring instant response to maintain seamless building access. Managed move‑in and move‑out processes, processing NOC work permits and coordinating DEWA and chiller billings for error‑free utility transitions. Acted as primary liaison between management, maintenance, and housekeeping, logging complaints and driving swift resolutions to uphold property standards.
Team Leader Concierge
Aldar / Provis Real Estate
2023-01 - 2024-12
Supervised a 24‑person concierge team across morning and night shifts, guaranteeing consistent service delivery and full shift coverage. Orchestrated monthly staff rotas by balancing shift preferences with operational demands, ensuring optimal staffing levels. Onboarded and trained new concierge hires through clear protocol briefings, accelerating team readiness and service consistency.
Concierge
Aldar / Provis Real Estate
2022-01 - 2024-12
Welcomed residents and guests with a professional demeanor, creating a positive first impression and fostering a hospitable atmosphere. Enforced building policies, ensuring compliance with rules and regulations for security and order. Provided personalized local insights on building amenities and nearby attractions, enhancing resident and guest experience.
Languages
English
fluent
Tagalog
fluent
Last updated: 1 month ago