Cyber Café Attendant

Kreata Cyber Services

2025-01 - 2026-12

Provided front‑desk customer service, greeting and directing a steady flow of walk‑in clients. Handled client enquiries in both English and Swahili, ensuring prompt and clear responses. Managed document processing including typing, editing, printing, photocopying, scanning and filing. Processed payments and maintained accurate transaction records. Assisted clients with data entry and online applications, guaranteeing accuracy before submission.

Customer Service Job Simulation

Forage

2026-05 - 2026-05

Completed task‑based training covering password reset support and client withdrawal assistance. Reviewed customer account records and navigated internal knowledge bases to verify information. Applied meticulous attention to detail to resolve data and access discrepancies, delivering transparent solutions.

Datacom Service Desk Job Simulation

2026-05 - 2026-05

Logged, categorized, and tracked incoming issues following ITIL principles for systematic record‑keeping. Prepared clear documentation and follow‑up records for each case, demonstrating strong written English skills.