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4 years of experience

Skills

Debt collection Financial analysis Operations management Budgeting Client relationship management Portfolio management Risk assessment Negotiation Team leadership Reporting Database management Strategic planning Regulatory compliance Cash flow management Insurance advisory

Experience

Administrative Director (Finance and Operations)

True Vine Initiative

2022-01 -

Lead finance and operations for the city‑center branch, achieving a 98 % maintenance rate. Locate delinquent debtors using databases and public records, initiate contact, negotiate lump‑sum settlements or structured payment plans, and record all interactions in the system. Evaluate debtor financial profiles to determine repayment capacity and refer uncooperative accounts to legal or repossession agencies. Oversee budgeting, reporting and team coordination to ensure operational efficiency.

Financial Advisor

Old Mutual Group

2020-01 - 2022-12

Assessed client finances including assets, liabilities, cash flow and insurance coverage to define realistic short‑ and long‑term goals. Designed customized investment, tax and retirement strategies, and managed client portfolios by selecting, monitoring and adjusting financial assets. Provided ongoing client relationship management, risk assessment and regulatory compliance support.

Languages

english

fluent

chichewa

native

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Last updated: 2 days ago