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Skills
Experience
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited more than 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities, producing strategic feedback reports. Implemented mistake‑docking frameworks and coaching loops that raised agent accountability and met corporate quality benchmarks. Conducted intensive on‑site onboarding and training for 45+ newly promoted sales agents within a 5‑day accelerated program, providing live shadowing and hands‑on deal closure assistance. Resulted in measurable performance improvements, with 20% of audited calls directly leading to closed deals.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales calls, applied consultative selling techniques, and achieved conversion targets. Collaborated with quality auditors to refine pitch scripts based on feedback, contributing to overall sales performance.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided customer support for sales inquiries, troubleshooting, and order processing. Gathered client feedback to inform product and service improvements.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling 60+ custom orders weekly across Jordan, Palestine, and Jerusalem. Oversaw international sourcing of raw materials from China, quality inspection, protective packaging, and multi‑city dispatch. Implemented logistics workflows that reduced order turnaround time by 15% and maintained high customer satisfaction.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy, and account moderation for brands such as Albalad Shawarma, Findgold, and Tinybox. Leveraged audience demographics and platform analytics to boost organic engagement and expand reach. Developed editorial calendars and visual assets using Meta Business Suite and Canva, resulting in a 30% increase in follower growth.
Languages
Arabic
native
English
intermediate
Last updated: 1 month ago