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Skills
Experience
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited over 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities, producing strategic feedback reports. Implemented mistake‑docking frameworks and coaching loops that raised agent accountability and met corporate quality benchmarks. Conducted intensive on‑site onboarding and training for 45+ newly promoted sales agents within a 5‑day accelerated program, providing live shadowing and hands‑on deal closure assistance. Resulted in significant performance improvements, with 20% of audited calls directly leading to closed deals.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales calls, applied product knowledge to convert prospects, and contributed to overall sales targets. Collaborated with the quality team to refine sales scripts based on audit findings.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided customer support for sales inquiries, resolved issues promptly, and documented recurring problems for process improvement.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling 60+ custom orders weekly across Jordan, Palestine, and Jerusalem. Oversaw international sourcing of raw materials from China, coordinated quality inspection, protective packaging, and multi‑city dispatch. Implemented logistics workflows that reduced order turnaround time by 15% and maintained high customer satisfaction.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy, and account moderation for brands such as Albalad Shawarma, Findgold, and Tinybox. Leveraged audience demographics and platform analytics to boost organic engagement and expand audience reach. Developed and executed campaigns that increased follower growth by up to 30% and improved conversion metrics.
Languages
Arabic
native
English
intermediate
Last updated: 1 month ago