Unlock this candidate profile
Sign up free as a recruiter to view the full CV, contact info and reach out to this candidate.
Skills
Experience
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited over 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities, producing strategic feedback reports. Implemented mistake‑docking frameworks and coaching loops that raised agent accountability and met corporate quality benchmarks. Delivered intensive on‑site onboarding and live shadowing for 45+ newly promoted sales agents, accelerating their ability to close deals. Resulted in measurable performance improvements, with 20% of audited calls directly leading to closed deals.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales inquiries, applied consultative selling techniques, and achieved conversion targets. Collaborated with the quality team to align sales scripts with compliance standards. Contributed to the rapid promotion pipeline by demonstrating high performance and leadership potential.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided first‑line customer support for sales and service issues, documenting cases in CRM systems. Assisted in data collection for quality audits and helped streamline support workflows, reducing average resolution time.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling 60+ custom orders weekly across Jordan, Palestine, and Jerusalem. Oversaw international sourcing from China, quality inspection, protective packaging, and multi‑city dispatch logistics. Implemented inventory and order management processes that improved fulfillment accuracy and reduced lead times.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy, and community moderation for brands such as Albalad Shawarma, Findgold, and Tinybox. Leveraged platform analytics and audience demographics to boost organic engagement and expand reach. Coordinated cross‑functional teams to align social campaigns with overall marketing objectives.
Languages
Arabic
native
English
intermediate
Last updated: 1 month ago