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Skills
Experience
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited over 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities, producing strategic feedback reports. Implemented mistake‑docking frameworks and coaching loops that raised agent accountability and met corporate quality benchmarks. Conducted intensive on‑site onboarding and training for 45+ newly promoted sales agents within a 5‑day period, providing live shadowing and hands‑on deal closure assistance. Resulted in performance improvements where 2 out of every 10 audited calls directly led to closed deals.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales calls, applied structured feedback from quality audits to improve conversion rates, and contributed to achieving sales targets during a high‑volume period.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided customer support and assisted sales teams with technical queries, ensuring smooth operation of the sales pipeline and maintaining high customer satisfaction.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling 60+ custom orders weekly across Jordan, Palestine, and Jerusalem. Oversaw international sourcing of raw materials from China, performed quality inspections, and coordinated multi‑city order dispatch. Implemented logistics and inventory processes that reduced lead times and improved order accuracy.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy, and account moderation for brands such as Albalad Shawarma, Findgold, and Tinybox. Leveraged audience demographics and platform analytics to boost organic engagement and expand audience reach. Utilized Meta Business Suite and Canva to produce high‑impact visual assets and campaigns.
Languages
Arabic
native
English
intermediate
Last updated: 1 month ago