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Skills
Experience
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited more than 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities, producing strategic feedback reports. Improved performance of sales representatives, with 20% of audited calls directly leading to closed deals after feedback. Conducted intensive on‑site onboarding and training for 45 newly promoted agents within a 5‑day sprint, providing live shadowing and hands‑on deal closure assistance. Implemented mistake‑docking frameworks and structured coaching loops to raise agent accountability and meet corporate quality benchmarks.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales calls, applied consultative selling techniques, and closed deals in a high‑volume environment. Collaborated with the quality team to align sales scripts with compliance standards, contributing to overall sales conversion improvements.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided first‑line customer support for product inquiries and order issues, resolving tickets efficiently. Gathered customer feedback to inform process enhancements and supported the sales team with lead qualification.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy, and community moderation for brands such as Albalad Shawarma, Findgold, and Tinybox. Leveraged audience demographics and platform analytics to boost organic engagement and expand reach. Managed editorial calendars, created visual assets in Canva, and used Meta Business Suite for campaign execution.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling over 60 custom orders weekly across Jordan, Palestine, and Jerusalem. Oversaw international sourcing from Chinese suppliers, quality inspection, protective packaging, and multi‑city dispatch. Implemented logistics workflows that reduced order turnaround time by 15%.
Languages
Arabic
native
English
intermediate
Last updated: 1 month ago