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Skills
Experience
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited over 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities, producing strategic feedback reports. Implemented mistake‑docking frameworks and coaching loops that raised agent accountability and met corporate quality benchmarks. Delivered intensive on‑site onboarding and training for 45+ newly promoted sales agents within a 5‑day accelerated program, providing live shadowing and hands‑on deal closure assistance. Resulted in measurable performance improvements, with 20% of audited calls directly leading to closed deals.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales calls, applied consultative selling techniques, and achieved conversion targets. Collaborated with quality assurance team to align sales scripts with compliance standards. Contributed to overall sales volume growth during a high‑traffic period.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided customer support via phone and email, resolved inquiries, and escalated technical issues. Utilized CRM systems to track interactions and maintain service quality metrics. Assisted in training new support staff on best practices.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling 60+ custom orders weekly across Jordan, Palestine, and Jerusalem. Oversaw international sourcing of raw materials from China, coordinated quality inspection, protective packaging, and multi‑city dispatch. Implemented logistics workflows that reduced order turnaround time by 15% and maintained high customer satisfaction.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy, and community moderation for brands such as Albalad Shawarma, Findgold, and Tinybox. Leveraged platform analytics and audience demographics to boost organic engagement and expand reach. Developed editorial calendars and visual assets using Meta Business Suite and Canva, resulting in a 30% increase in follower growth.
Languages
Arabic
native
English
intermediate
Last updated: 1 month ago