Customer Collaboration Executive

About the role

Kraft Heinz Ireland is looking for a Customer Collaboration Executive within its Ireland Supply & Operations department. You will lead and deliver the best service at the best value for a set of customers, with exposure to internal senior stakeholders from day one. The role sits alongside a multi-functional Sales team and involves working with 3PL partners on delivery profiles.

Key responsibilities

• Deliver target service performance, case fill rate and on-time delivery, and support customers in securing consistent, high on-shelf availability.
• Identify and implement initiatives that increase customer and supply chain value, reducing cost or enhancing value creation.
• Maintain the preferred supplier position and keep key communication channels open internally and externally.
• Work with internal teams to improve systems and processes, and build collaborative relationships with customers.
• Lead Joint Value Creation and Go to Market strategies for your categories, linking Sales and logistics.
• Work with 3PL on delivery profiles, monitoring on-time delivery and turnaround efficiency.

Required profile

• Prior experience in a customer logistics or supply chain role.
• Robust understanding of fast-moving supply chain models (e.g. FMCG) and the ability to turn that knowledge into improvement projects.
• Experience in other product supply disciplines such as demand planning, operations or physical distribution, or alternative experience from consultancy, site logistics or site/production planning.
• Ability to lead, influence and hold stakeholders accountable to deadlines.
• Ability to build collaborative relationships across internal organisations and external customers.

Required skills

• Prior knowledge of SAP is an advantage.
• Excel skills, ideally with intermediate SQL, Python and/or PowerBI.

What we offer

• Flexible and hybrid working (3 days in the office, 2 from home).
• Trainings and coaching, and a family-friendly, inclusive environment.
• A competitive salary and bonus structure, plus a benefits package covering mental, physical, financial and social well-being.