Customer Experience Specialist

About the role

The role is a hands‑on specialist position supporting key tour‑operator clients of a global inbound tourism software provider. It is home‑based in Ireland with occasional travel to trade shows and other destinations.

Key responsibilities

• Account‑manage key tour‑operator clients and ensure their satisfaction.
• Assist with client training needs and guide them through optional system setup.
• Help retain clients by providing proactive customer care and support.
• Gain in‑depth knowledge of each client’s business to promote efficient system use.
• Act as the primary bridge between clients and internal teams such as tech, support, training and development.
• Collect and relay client feedback to product and technology teams.

Required profile

• Proven experience working in the inbound tourism industry.
• Experience with travel‑software or destination‑management systems is highly valuable.
• Strong customer‑care background with a focus on client retention.
• Ability to work remotely from Ireland and travel occasionally to trade shows.
• Excellent communication and relationship‑building skills.
• Capacity to coordinate independently with cross‑functional internal teams.