Legal Administrator

About the role

Medserv, a leading provider of medical billing and practice management services in Ireland and the UK, is seeking a Legal Administrator to join its Fee Recovery team. Reporting to the Fee Recovery Manager, the role will manage daily administration of the fee recovery service and act as the primary contact for members.

Key responsibilities

• Maintain and update the caseload system daily, recording all activities.
• Scan and archive relevant correspondence in the system.
• Prepare sign‑up packs, create client online accounts and provide login details to service users.
• Conduct fee collection activities, including issuing collection letters, emails and phone calls to defaulting solicitors.
• Handle a high volume of queries from solicitors and members.
• Draft and submit complaints to the Legal Services Regulatory Authority (LSRA) on behalf of members.
• Correspond regularly with the LSRA and attend management meetings.
• Produce weekly statistical reports for the Bar of Ireland.
• Assist in training new team members and perform ad‑hoc duties related to the role.

Required profile

• Relevant third‑level qualification such as Business, Accounting or Law.
• Strong attention to detail and excellent verbal and written communication.
• Organisational ability with initiative, prioritisation and problem‑solving skills.
• Proven experience managing internal and external stakeholder relationships, including senior levels.
• Friendly, approachable demeanor with a proactive, helpful attitude.

Required skills

• Proficiency in Microsoft Outlook.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.

What we offer

• Corporate health insurance with Irish Life.
• Pension contributions.
• Maternity & paternity leave (terms & conditions apply).
• Life assurance.
• Gym membership and access to on‑site recreational facilities.
• Dedicated Employee Assistance Programme.
• 21 days annual leave plus discretionary days and accrual based on service length.
• Holiday Plus scheme to purchase additional leave.
• Professional development support and regular social events.
• Access to tax incentive schemes such as commuter and bike‑to‑work programmes.