Operations Business Unit Manager - Healthcare Supply Chain

About the role

Air Liquide Healthcare Ireland provides home respiratory therapies (oxygen, nebulisers, ventilators, sleep support) to over 10,000 patients across Ireland. This leadership position manages end-to-end supply chain operations in Dublin, covering field technicians, customer service and warehousing, with the aim of balancing commercial performance with clinical safety.

Key responsibilities

• Lead a multidisciplinary team of field technicians, customer service and warehousing staff, fostering accountability and a patient-first culture, and plan resources and headcount to match market demand.
• Oversee field operations so equipment is installed, maintained and serviced on time and meets healthcare safety standards.
• Lead customer service to improve the order-to-delivery journey and resolve complex escalations.
• Manage inventory integrity, procurement cycles and warehouse throughput to minimise waste and maximise stock availability.
• Drive performance through KPIs on labour productivity, stock accuracy and SLAs, and identify bottlenecks to cut operational costs.
• Ensure operations meet private healthcare regulatory standards and internal quality management systems, and bridge back-office and front-line communication while retaining talent.

Required profile

• Minimum of 10 years of management experience in the private healthcare sector.
• Proven track record managing diverse teams, including remote field staff and office-based customer support.
• Bachelor's degree in Business Management, Logistics, Healthcare Administration or a related field (MBA preferred).

Required skills

• Deep understanding of ERP systems, CRM software and supply chain logistics platforms.
• Ability to manage P&L responsibilities and link operations to financial results.
• Data-driven analytical thinking and stakeholder management at board level.