IT Support Engineer – Level 2

About the role

PFH Technology is seeking an experienced Level 2 IT Support Engineer to provide hands‑on end‑user support, system administration and issue resolution for a client in Dublin. The role is fully onsite and runs on a 12‑month contract with the possibility of extension.

Key responsibilities

• Deliver on‑site technical support for Windows, macOS and Linux workstations.
• Manage Active Directory, Group Policies and domain‑related troubleshooting.
• Diagnose and resolve networking issues, including DNS, DHCP, TCP/IP, VLANs, firewalls and VPNs.
• Identify hardware failures, perform repairs and oversee software deployment, updates and patch management.
• Support virtualisation platforms such as VMware, Hyper‑V or VirtualBox.
• Assist with cloud services on AWS, Azure or Google Cloud, including VM and storage management.
• Automate routine tasks using PowerShell, Bash or Python scripts.
• Handle incidents following ITIL processes, document resolutions and maintain knowledge‑base articles.

Required profile

• ITIL V4 certification.
• Microsoft certification(s) including MD‑102.
• Proven experience in Level 2 technical support within a corporate environment.

Required skills

• Windows, macOS and Linux operating systems.
• Active Directory and Group Policy.
• DNS, DHCP, TCP/IP, VLANs, firewalls and VPN technologies.
• VMware, Hyper‑V, VirtualBox.
• AWS, Azure, Google Cloud.
• PowerShell, Bash, Python scripting.
• Ticketing tools such as Jira, ServiceNow or Zendesk.
• ITIL incident management practices.