Night Concierge

About the role

Ensures a smooth transition from day to night community operations, delivering an exceptional 24/7 resident experience while maintaining the highest standards of safety and cleanliness.

Key responsibilities

• Acts as a role model by demonstrating core values and providing reception, administration, and customer service, including key management and lock‑out assistance.
• Handles guest procedures, out‑of‑hours check‑in/check‑out, and booking enquiries to support full occupancy of the community.
• Supports social events, prepares handover communication, and resolves resident complaints promptly.
• Manages common amenity areas, performs minor cleaning, and reports or addresses minor maintenance issues such as lock, heating, power, and leak problems.
• Ensures safety and security, responds to incidents, logs them, and coordinates with emergency services when needed.
• Maintains incident logs, reports trends, and upholds health‑and‑safety, data‑protection, and compliance standards.