Area Service Manager - Ireland

About the role

Clarke Energy is seeking an Area Service Manager to lead, develop and deploy a regional field service team across Northern Ireland and the Republic of Ireland. The role covers the resourcing and deployment of Service Engineers and Apprentices, with the majority of time spent managing the Field Service operational function. It is a senior operational position with accountability for people leadership, engine fleet performance and customer relationships, with UK and overseas travel as required.

Key responsibilities

• Lead and develop a team of Service Engineers and Apprentices, monitoring performance, working hours, timesheets and expenses, and ensuring company policies are followed
• Ensure the regional engine fleet meets contractual guarantees through planned maintenance, availability management, performance analysis and a 24/7 call-out rota
• Forecast decoke and overhaul requirements and liaise with Parts and Overhaul and the Commissioning Manager
• Ensure oil and coolant sampling follows company codes of practice, and monitor warranty and chargeable work processes
• Prepare risk assessments and method statements with the QUENSH department, carry out unannounced audits of field teams, and audit engineering, vehicles and sites
• Act as the first point of contact for customers, hold regular customer meetings, manage site scheduling and agree chargeable works monthly
• Keep the Field Service Operations Manager informed, escalate issues appropriately, complete annual performance reviews and ensure health, safety and environmental standards are met

Required profile

• Time-served engineer (NVQ, City & Guilds or equivalent)
• Minimum 10 years of engineering experience across electrical and mechanical disciplines
• Proven experience managing remote engineering teams and strong customer relationship management
• Desirable: INNIO Jenbacher product knowledge, NHC / HND in Engineering, engine commissioning experience and Gas Safe registration

Required skills

• Strong knowledge of internal combustion engines and generators
• CHP and balance of plant experience
• Good IT skills and ability to work independently

What we offer

• Competitive compensation and benefits
• Work-life flexibility, recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace