Technical Investigator

About the role

West Pharmaceutical Services is hiring a Technical Investigator in Dublin, reporting to the Value Stream Lead within Operations. The role ensures effective problem solving and closure of non-conformances within compliance to the Quality Management System. It is a fully onsite position (5 days a week) with no relocation provided.

Key responsibilities

• Facilitate cross-functional teams to identify root causes and define robust corrective and preventive actions to prevent recurrence
• Complete investigations in line with quality standards and document them within required timeframes
• Gather, trend and analyse data to clarify problems and identify continuous improvements
• Use lean and problem-solving tools to improve site processes and performance
• Take part in regulatory inspections and defend investigations when required
• Closure of day-to-day quality issues and proactive process improvement
• Drive a culture of compliance and continuous improvement, following the company's Code of Conduct and environmental, health and safety requirements

Required profile

• Third-level qualification in Engineering, Quality or Science
• 3+ years' experience in medical, pharmaceutical or high-volume regulated manufacturing
• Ability to work across departments and with all levels of staff

Required skills

• Knowledge of quality systems such as ISO 13485, 21 CFR Part 820 and EU GMP
• Root cause analysis tools such as 8D and A3
• Statistics, data analytics and SPC, ideally with statistical packages
• Injection moulding, processing and ancillary equipment knowledge preferred
• Integrated manufacturing systems, word processing and spreadsheets

What we offer

• Annual base salary range of EUR 48,576 to EUR 61,824
• Training, tuition assistance, leadership development and skill certification
• International career opportunities across North America, Europe and Asia-Pacific
• Volunteerism programmes and benefits applicable to the location