Catering Manager – Lead Hospitality Operations

About the role

We are looking for a dynamic Catering Manager to lead our hospitality operations across multiple coffee shops, a busy hospitality team and a premium client entertainment floor. This full‑time permanent role involves delivering a world‑class guest experience from arrival to departure.

Key responsibilities

• Oversee daily operations across catering and hospitality services to ensure consistent, high‑quality delivery.
• Ensure full compliance with Compass policies, health & safety regulations, and food hygiene standards.
• Drive financial performance through accurate budgeting, forecasting, and profit & loss (P&L) management.
• Control costs effectively, including labour, food, waste, agency usage, and overheads.
• Develop and manage staffing plans aligned with business needs and budgetary constraints.
• Lead, coach, and develop the team, supporting performance, training, and career progression.
• Foster a positive team culture that encourages collaboration, accountability, and engagement.
• Build strong client relationships through regular communication, reporting, and strategic partnership.
• Ensure exceptional customer service, proactively resolving issues and exceeding client expectations.
• Promote innovation in food offering, service design, and customer experience.
• Lead and support change initiatives, including new service rollouts and continuous improvement projects.
• Act as a Compass brand ambassador, representing company values and standards at all times.

Required profile

• Proven leadership experience in foodservice or hospitality management.
• Strong commercial awareness with solid budgeting and P&L management skills.
• Passionate about quality, service, and continuous improvement.
• Skilled in building client relationships and leading high‑performing teams.
• Confident communicator with strong organisational and problem‑solving abilities.
• Adaptable in a fast‑paced, client‑focused environment.

Required skills

• Microsoft Office

What we offer

• Supportive team environment with opportunities for growth and development.
• Commitment to diversity, inclusion and equal opportunity.
• Competitive compensation and benefits.