Front Desk Receptionist – Dublin Airport Hotel

About the role

Join the Hilton Dublin Airport team as a Front Desk Receptionist and be the first friendly face our guests encounter. You will ensure smooth check‑in and check‑out experiences while promoting the hotel’s services and local attractions.

Key responsibilities

• Greet guests upon arrival, verify reservation details, assign rooms and issue keys.
• Process departures, confirm charges, handle payments and issue receipts using the POS system.
• Provide accurate information about hotel amenities, room types, rates, promotions and local area attractions.
• Upsell hotel services and amenities to maximise revenue.
• Respond promptly to guest requests, resolve concerns and manage communications with care and urgency.

Required profile

• A genuine passion for hospitality and delivering warm, welcoming service.
• Integrity, reliability and a team‑oriented mindset.
• Strong communication skills and the ability to handle guest inquiries professionally.

Required skills

• Proficiency with a hotel Property Management System (PMS) for check‑in/check‑out.
• Experience using Point‑of‑Sale (POS) software for payments and receipts.
• Basic cash handling and transaction accuracy.

What we offer

• Hourly rate of €14.15.
• 110 nights of discounted travel through the Go Hilton program.
• Employee Stock Purchase Program with a 15% discount.
• Paid parental leave, caregiving concierge, crisis concierge and mental‑health resources.
• 28 days of holiday (including bank holidays) with annual increase.
• Smart uniform, free healthy meals while on duty and a supportive work environment.