Credit Control Specialist (Contract)

About the role

We are seeking a Credit Control Specialist on a contract basis to support an Irish broadband provider. The role focuses on managing payment processes, monitoring overdue accounts, and ensuring timely collections while delivering excellent customer service.

Key responsibilities

• Organise and coordinate internal payment‑related processes, negotiating alternative arrangements when needed.
• Monitor accounts receivable collections and drive timely settlement of outstanding balances.
• Contact customers via phone or electronic means to follow up on overdue payments.
• Document all actions and communications accurately.
• Identify changes in payment behaviour, assess risk, and propose solutions to prevent debt accumulation.
• Ensure compliance with internal policies and data‑protection requirements.
• Provide prompt, high‑quality support to customers and internal stakeholders.
• Complete monthly reports and processes within established deadlines.
• Initiate service restrictions or suspensions for delayed or non‑payment in line with company policy.

Required profile

• Strong command of written and spoken English.
• Computer literacy with the ability to learn new systems quickly.
• Excellent multitasking and time‑management abilities.
• Positive attitude and problem‑solving mindset.
• Previous customer‑service experience is a plus.

Required skills