Customer Service and Logistics Manager

About the role

We are seeking a Customer Service and Logistics Manager to support international customer service and logistics operations within a leading pharmaceutical organisation. This is a hands‑on coordination role with no direct reports, responsible for ensuring product collections and deliveries are accurate and on schedule.

Key responsibilities

• Coordinate product collections and deliveries across Europe, the Middle East and the Americas.
• Manage shipments using road, ocean and air freight and arrange collections with suppliers, carriers and third‑party logistics providers.
• Create and maintain transportation and customs documentation, and receive required shipping documents from suppliers.
• Create purchase orders, process goods receipts and support invoice generation.
• Enter road‑freight tasks within the internal transport management system and monitor documentation, collections and deliveries.
• Coordinate ocean and air shipments with the wider Customer Service team and 3PL partners.
• Act as the main point of contact for supplier delivery queries and resolve transportation, documentation and invoicing issues.
• Build effective relationships with suppliers and internal stakeholders while maintaining accurate shipment and order records.

Required profile

• 3‑5 years of relevant experience in logistics, customer service, order management or supply‑chain operations.
• Practical knowledge of logistics processes and documentation requirements.
• Experience coordinating road, ocean and/or air freight.
• Exposure to customs and transportation documentation.
• Strong Microsoft Excel skills and excellent organisation and attention to detail.
• Ability to manage multiple shipments and priorities simultaneously.
• Confident communication and stakeholder‑management skills.
• A personable, proactive and collaborative approach.

Required skills

• Microsoft Excel
• SAP (purchase orders, goods receipts, invoicing)