IT Systems Engineer

About the role

Daon is seeking an IT Systems Engineer to join its global IT team in Dublin. This hybrid position requires three days per week in the office and supports both local and remote staff across multiple locations.

Key responsibilities

• Provide Tier 1 and Tier 2 technical support for Windows, macOS, and Linux users.
• Manage onboarding and off‑boarding processes, including hardware and software provisioning.
• Maintain and troubleshoot Entra Active Directory and Microsoft 365 services such as Teams, SharePoint, Exchange, Intune, and OneDrive.
• Patch and remediate vulnerabilities across applications, infrastructure, and operating systems.
• Administer Zscaler products (ZIA, ZPA) and support related technologies.
• Monitor and maintain Linux‑based systems, network devices, storage, VMware hosts, and wireless infrastructure.
• Automate tasks and reporting using PowerShell scripting.
• Document support procedures and contribute to the help‑desk knowledge base.

Required profile

• Minimum five years of experience in IT infrastructure and cloud environments.
• Hands‑on experience supporting senior management and technical staff in onsite and remote settings.
• BS degree in Computer Information Systems, Computer Science, or a related field.
• Proven ability to work independently, prioritize competing demands, and maintain confidentiality.

Required skills

• Windows, macOS, Linux operating systems
• Entra Active Directory (Azure AD) and Microsoft 365 suite (Teams, SharePoint, Exchange, Intune, OneDrive)
• Zscaler ZIA and ZPA
• VMware virtualization
• PowerShell scripting
• Networking and cloud fundamentals
• Knowledge of Commodore 64 computer