Reservations Manager

About the role

Park Hotel Kenmare, a Relais & Châteaux property with two Michelin Keys, is looking for a Reservations Manager. The role manages reservations operations, optimises room revenue and ensures a seamless booking experience aligned with the hotel's luxury brand standards. It reports to the General Manager and Director of Sales and works Monday to Friday.

Key responsibilities

• Manage the reservations department and handle all reservation enquiries by telephone, email and online.
• Manage room inventory with the Front Office and Sales teams to maximise occupancy, revenue and direct bookings, and perform daily arrival checks.
• Act as primary administrator of the Guestline PMS, load contracted, FIT, group and promotional rates, and maintain package rules, supplements and product configurations.
• Build relationships with VIP guests, travel advisors, corporate clients and booking partners, and train and mentor the reservations and reception teams.
• Support the Director of Sales on promotional strategies, campaigns and social media, and contribute content to the hotel website.
• Support email marketing, create sales presentations and brochures, monitor competitors and complete Comp Set analysis.

Required profile

• Bachelor's degree in Hospitality Management, Business or a related discipline is desirable but not essential.
• Minimum 3-5 years' experience in a luxury hotel reservations, front office or sales environment.
• Proven understanding of revenue management, pricing strategies and yield optimisation.
• Excellent leadership, communication and interpersonal skills, with strong organisation, attention to detail and analytical abilities.

Required skills

• Strong working knowledge of PMS systems such as Guestline, Opera or Hotsoft.
• Proficiency in Microsoft Office Suite and other hospitality software.

What we offer

• Competitive rate of pay.
• Discounted room rates at Park Hotel Kenmare and other Relais & Châteaux properties.
• Food and beverage discount, spa treatment and spa product discounts, free use of spa and gym facilities.
• Training and personal development, complimentary meals on duty and on-site parking.