Workforce Planning Analyst – Dublin or Wexford

About the role

Zurich Insurance Europe AG, Ireland Branch is seeking a Workforce Planning Analyst to support staffing, capacity planning and long‑term resource strategies for the Personal Lines UW Ops function. The role can be full‑time or part‑time and is based in Dublin or Wexford.

Key responsibilities

• Support development and maintenance of short‑, medium‑ and long‑term workforce plans aligned to business demand.
• Produce staffing models and forecasts based on volume drivers, productivity assumptions and strategic initiatives.
• Monitor and analyse workforce supply and demand, identifying gaps, risks and opportunities.
• Analyse workforce metrics such as headcount, attrition, absenteeism, capacity, productivity and utilisation.
• Prepare regular and ad‑hoc reports, dashboards and presentations for senior leaders and operational teams.
• Collaborate with internal teams to align workforce plans with business strategy and translate data into clear recommendations.
• Improve planning tools, models and processes to increase accuracy and efficiency, including scenario modelling.
• Ensure compliance with internal governance, policies and data protection requirements.

Required profile

• Proven experience in forecasting or a related analytical role.
• Experience working with large datasets and delivering insights to support business decisions.
• Understanding of staffing drivers, productivity and capacity concepts.
• Desirable: experience in a contact‑centre or service‑driven environment.
• Desirable: exposure to strategic workforce planning and scenario modelling.
• Desirable: knowledge of labour market trends and workforce analytics best practices.