Accommodation Assistant

About the role

The Accommodation Assistant will join the housekeeping team at a leading hotel and country club, providing high‑standard cleaning and guest‑service support across the property. Working hours are generally 09:30‑15:30, covering mid‑week and weekend days up to five days per week.

Key responsibilities

• Maintain a high level of cleanliness in bedrooms, bathrooms, corridors, fire exits and store areas.
• Follow departmental procedures to ensure consistent service quality.
• Report any maintenance faults to the Accommodation Management Team promptly.
• Develop thorough knowledge of all accommodation services and hotel facilities, including opening hours.
• Attend all mandatory training sessions and stay updated on product usage.

Required profile

• Excellent presentation and a positive attitude.
• Exceptional customer service and communication skills.
• Good command of the English language.
• Previous experience in a cleaning role is advantageous.

Required skills

What we offer

• Full training and opportunities for recognised Level 6 qualifications.
• Employee discounts, nutritious meals, free gym and leisure centre access.
• Health and wellbeing programmes including yoga, mindfulness and a confidential helpline.
• Pension and sick‑pay schemes.
• Numerous awards for workplace excellence, diversity, sustainability and inclusive hospitality.