Account Manager – EMEA (Hybrid)

About the role

We are looking for an energetic and articulate Account Manager to join ThreatDown in Cork. The role focuses on renewing and expanding existing customer contracts across the EMEA region while working closely with our partner ecosystem. You will act as a trusted advisor, ensuring customers receive maximum value from our cybersecurity solutions.

Key responsibilities

• Own the relationship with assigned clients, driving adoption, retention, and satisfaction.
• Close monthly renewals and identify upsell opportunities to increase term length and license coverage.
• Establish a strategic advisor relationship and develop customers for advocacy.
• Collaborate with clients to set goals and key performance indicators, helping them achieve success.
• Respond to inbound support issues related to renewals and product changes.
• Advocate customer needs across internal departments.

Required profile

• 3+ years of experience in a Customer Success or Account Management role, preferably SaaS.
• Startup mindset: quick learner, collaborative, and comfortable in high‑stress environments.
• Proven track record of exceeding targets in a fast‑growth setting.
• Excellent written and verbal communication skills.
• Strong multitasking ability and detail‑orientation.

Required skills

• Salesforce.com

What we offer

• Compensation €70,000‑€75,000 OTE
• Hybrid working model based in Cork
• Opportunity to work in a fast‑growing cybersecurity business