Assistant Business Manager – Retail

About the role

The Assistant Business Manager will act as a brand ambassador for Charlotte Tilbury, supporting the Business Manager in day‑to‑day store operations and driving sales performance. You will focus on delivering an exceptional customer experience while motivating the team to exceed targets.

Key responsibilities

• Drive financial results and meet or exceed store sales targets and KPIs.
• Support the Business Manager in setting individual and team sales objectives.
• Lead by example to provide outstanding customer service and uphold brand standards.
• Coach, give feedback and conduct regular performance reviews with Retail Artists.
• Develop and maintain the customer database for direct‑marketing initiatives.
• Implement individual and team development plans, encouraging two‑way feedback.
• Foster a positive, collaborative team culture through meetings and recognition.

Required profile

• Enthusiastic brand ambassador with a strong customer‑centric mindset.
• Proven ability to motivate and lead a retail team to achieve sales goals.
• Excellent communication skills and a collaborative management style.
• Entrepreneurial spirit with genuine interest in the beauty industry.
• Commitment to delivering high‑quality service and artistry standards.

Required skills