Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office Manager in delivering seamless guest experiences at Radisson Blu Hotel & Spa, Cork. This leadership position ensures smooth check‑in/check‑out operations, drives revenue opportunities, and upholds the high service standards the brand is known for.

Key responsibilities

• Lead and motivate the Front Office and Night teams, fostering a culture of “Yes I Can!” service.
• Oversee daily check‑in and check‑out processes to ensure efficiency and warmth.
• Handle guest queries, complaints, and special requests with professionalism.
• Maintain accurate billing, credit procedures, and night audit performance.
• Coordinate VIP, group, and event arrivals, working closely with other hotel departments.
• Support sales initiatives and identify revenue‑generating opportunities.
• Coach, train, and develop team members, ensuring compliance with safety and security policies.

Required profile

• Previous experience in Front Office operations within a hospitality environment.
• Strong communication skills and a warm, professional demeanor.
• Proven leadership ability with a passion for guest care.
• Ability to manage guest issues and drive continuous improvement.

Required skills

What we offer

• Career development pathways across a network of 12+ hotels.
• Ongoing training through Talent Development programmes.
• Supportive, collaborative workplace with staff benefits such as hotel discounts and wellness initiatives.