Associate Implementation Consultant

About the role

The Associate Implementation Consultant will lead the onboarding of new clients for complex HR and payroll SaaS solutions. Working fully remote from Ireland, you will act as the trusted coordinator who translates customer requirements into actionable implementation plans and ensures a smooth transition from sales to post‑implementation support.

Key responsibilities

• Coordinate end‑to‑end client implementation projects, meeting agreed milestones.
• Serve as the primary point of contact during implementation, managing communication between customers and internal product, engineering, and operations teams.
• Facilitate kickoff calls, project planning sessions, and regular status updates with all stakeholders.
• Track progress, maintain documentation, and provide visibility of next steps for both clients and internal teams.
• Collaborate with product, engineering, and support teams to resolve implementation challenges.
• Ensure a successful handover to customer success teams once onboarding is complete.
• Identify process‑improvement opportunities and contribute feedback to enhance implementation frameworks.
• Support customers in understanding and adopting platform capabilities.

Required profile

• 1‑3 years of experience in customer‑facing roles such as project coordination, implementation, onboarding, or account support.
• Strong ability to manage multiple projects and stakeholders simultaneously in a structured manner.
• Excellent written and verbal communication skills in English.
• Proven ability to ask insightful questions to uncover customer needs and technical setups.
• Experience working in cross‑functional environments with product, engineering, and customer success teams.
• Comfortable in fast‑paced, remote, and evolving environments with a strong sense of ownership.
• Familiarity with SaaS, HR tech, or global employment platforms is a plus.

Required skills