Continuous Improvement & Sales Systems Lead

About the role

This role sits within the IE Electrification Smart Buildings Division and reports to the Local Division Customer Support Manager. It drives continuous improvement across sales operations and business systems, bridging technical environments and business needs. The incumbent acts as the primary SAP super user (SD and MM modules) and owns the end-to-end master data lifecycle, mentoring teams to embed a problem-solving mindset.

Key responsibilities

• Deploy and lead a local continuous improvement strategy aligned with global objectives, fostering a fact-based, problem-solving culture.
• Act as primary SAP super user (SD and MM) and maintain, optimise and improve SAP, Easyorder, Esker and Salesforce.
• Gather requirements using data analytics to assess processes and define best-practice solutions for new or changed IS solutions and services.
• Remove barriers, resolve conflicting priorities and work cross-functionally so improvement initiatives and IS changes are adopted.
• Oversee the master data lifecycle (creation, update, archival, deletion) for accuracy, compliance and quality standards.
• Define, monitor and report KPIs for CI initiatives and system performance.
• Create training materials, toolkits and upskilling programmes for SAP best practices and new processes.
• Ensure IS services and master data processes meet governance, compliance and enterprise architecture requirements.
• Lead adoption of new processes and technologies, including advanced business analysis modelling for major change programmes.

Required profile

• Proven hands-on experience with SAP SD and MM modules, troubleshooting, optimising and training others on SAP processes.
• Experience applying CI frameworks such as Lean and Six Sigma to drive operational excellence.
• Track record of improving workflows and implementing sustainable improvements.
• Ability to manage projects, risks, timelines and stakeholder expectations.
• Skilled in business analysis methods and tools for complex change programmes.
• Confident leading adoption of new processes and engaging teams at all levels.

Required skills

• SAP SD and MM modules (essential)
• Experience applying AI tools to improve business processes and support data-driven decisions
• Data analytics and reporting
• Master data management and governance
• Change management and stakeholder engagement

What we offer

• Competitive salary and generous bonus scheme
• Private medical allowance for yourself and family
• Contributory pension scheme and employee share acquisition plan
• 25 days annual leave plus bank holidays
• Internal mobility, mentorships and access to projects globally
• Employee assistance programme and referral scheme