Customer Care Administrator

About the role

We are looking for an enthusiastic Customer Care Administrator to join our Customer Care Team. The role is the first point of contact for many customer requests and plays a vital part in delivering a positive experience.

Key responsibilities

• Update internal fleet management system with accurate information.
• Handle customer and driver queries via email and phone within agreed timeframes.
• Manage the full Vehicle Motor Tax process, including manual applications at the local Garda station.
• Oversee fines, toll tag, and fuel card management.
• Provide administrative support across the business as needed.
• Prepare accurate customer reports on request.
• Ensure compliance with processes, procedures, and business controls.
• Contribute to projects aimed at improving departmental efficiency.
• Cover team duties during periods of annual leave.

Required profile

• Full, clean EU driver’s licence.
• Minimum 2 years of customer service experience (face‑to‑face, phone, email).
• Professional, well‑presented appearance.
• Confident, outgoing, able to work independently and as part of a team.
• Strong administration and organisational abilities with high accuracy.
• Effective time‑management and ability to meet tight deadlines.
• Flexible, adaptable attitude with a positive outlook.

Required skills

• Microsoft Word
• Microsoft Excel