Customer Care Expert – Portuguese Market (Hybrid/Remote)

About the role

As a Customer Care Expert for the Portuguese market, you will help Wix’s 278 million users turn their online ideas into reality. You will work in a hybrid or remote setting, providing friendly, solution‑focused assistance through calls, chats and email.

Key responsibilities

• Deliver high‑quality support to Portuguese‑speaking users via phone, live chat and email.
• Understand each user’s business goals and guide them through Wix tools and features.
• Troubleshoot issues, suggest improvements and introduce additional Wix solutions that help users succeed.
• Analyze user behavior and feedback to enhance overall satisfaction.
• Collaborate with product, engineering and other departments to relay user needs and influence product improvements.

Required profile

• Fully proficient in Portuguese and fluent in English.
• At least 1 year of customer service experience in any industry.
• Eligible to work full‑time in Ireland.
• Proactive problem‑solver who can work independently and take initiative.
• Strong communication skills and a genuine desire to help users succeed.

Required skills

What we offer

• Hybrid/remote work flexibility.
• Friendly, inclusive team environment.
• Opportunities for growth within a global company.
• Access to Wix’s suite of products and continuous learning resources.