Customer Care Representative (Veterinary Diagnostics)

About the role

We are looking for a Customer Care Representative to join a specialist veterinary diagnostics business in Gormanston. You will be the primary point of contact for veterinary clients, supporting them with enquiries, service coordination and sales processes. The role is office‑based with occasional field visits alongside sales and service colleagues.

Key responsibilities

• Handle day‑to‑day customer enquiries by phone and email.
• Build and maintain long‑term relationships with veterinary clients.
• Coordinate service and repair activities with the technical team.
• Create sales opportunities and orders using SAP.
• Manage service contracts, particularly for endoscopy equipment.
• Liaise with internal departments such as finance, marketing and operations.
• Maintain accurate records across multiple systems.

Required profile

• Experience in customer service, preferably in a technical or product‑focused environment.
• Proven ability to support or work alongside sales teams.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Veterinary experience is a plus but not mandatory.

Required skills

• SAP

What we offer

• Full‑time, permanent position.
• Company profit‑share scheme.
• Private healthcare.
• Life assurance.
• Up to 10‑15% field exposure.