Customer Engagement & Service Solutions Manager

About the role

The Customer Engagement & Service Solutions Manager will shape and deliver scalable service offerings for Honeywell Life Science. Acting as the bridge between customers, sales, and operations, you will lead a team to translate demand into commercial service solutions.

Key responsibilities

• Lead and develop a team of Customer Engagement Managers to generate high‑quality service opportunities, especially around QMS and digital quality solutions.
• Partner with senior sales teams, delivering presentations, workshops, and clear value propositions for service offerings.
• Define, productise, and price service portfolios, moving from bespoke delivery to repeatable, scalable solutions.
• Conduct customer interviews and research to capture insights, shape new offerings, and monitor market trends.
• Participate in management discussions to set priorities, track service pipeline performance, and ensure governance.

Required profile

• Proven experience leading customer‑engagement or service‑focused teams.
• Strong commercial acumen with the ability to translate customer needs into packaged services.
• Excellent communication skills for senior‑level customer and sales interactions.
• Experience in service productisation, pricing frameworks, and catalogue development.
• Ability to work cross‑functionally with sales, operations, and commercial stakeholders.

Required skills