Customer Service Assistant – Retail (Dublin)

About the role

You will deliver an outstanding customer experience in a busy retail environment, supporting the Shop Manager and team with day‑to‑day operations. The role involves handling bets, cash, and ensuring the shop runs smoothly while promoting the brand’s multi‑channel offerings.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily shop operations.
• Open and close the shop, including cash management and security procedures.
• Accept and process customer bets via betting terminals and the EPOS system.
• Maintain high presentation standards and ensure compliance with safety and regulatory policies.
• Act as a brand ambassador, introducing customers to in‑shop and online products.
• Step in to lead the shop in the absence of senior managers.

Required profile

• Customer‑service focused with a friendly, helpful attitude.
• Strong numeracy and attention to detail.
• Ability to work under pressure in a fast‑paced environment.
• Flexible to work 7‑day weeks and adapt to changing shop needs.
• Interest in sports and betting industry.

Required skills

• Proficiency with EPOS (Electronic Point‑of‑Sale) systems.