Customer Service Assistant – Retail (Tallaght)

About the role

You will deliver an outstanding customer experience in a fast‑paced retail environment, supporting the Shop Manager and team in daily operations. The role involves handling bets, cash, and ensuring the shop runs smoothly while promoting the brand’s multi‑channel offerings.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with day‑to‑day shop operations.
• Open and close the shop, manage cash procedures and EPOS transactions.
• Accept and process customer bets via betting terminals and the EPOS system.
• Maintain high shop presentation standards and ensure compliance with safety and regulatory procedures.
• Act as a brand ambassador, introducing customers to in‑shop and online products.
• Step in to lead the shop in the absence of senior managers, guiding the team and handling cash.

Required profile

• Customer‑service focused with strong attention to detail and numeracy.
• Flexible to work 7 days a week and adapt to a retail environment.
• Enthusiastic, reliable, and able to work both independently and as part of a team.
• Interest in sport and betting, with a drive to progress within the company.
• Excellent communication skills and a problem‑solving mindset.

Required skills

• EPOS system operation
• Betting terminal handling
• Cash handling procedures