Customer Service Assistant – Retail (Tullamore)

About the role

You will deliver an outstanding customer experience in a fast‑paced retail environment, supporting the Shop Manager and team in daily operations. The role includes handling bets, managing cash, and ensuring the shop runs smoothly during opening and closing hours.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with day‑to‑day shop operations.
• Open and close the shop, including cash reconciliation and security procedures.
• Guide the shop team and take charge in the absence of senior managers.
• Accept and process customer bets via betting terminals and the EPOS system.
• Act as a brand ambassador, introducing customers to multi‑channel and digital offerings.
• Maintain high shop presentation standards and ensure compliance with safety and regulatory procedures.
• Promote online and in‑shop products while adhering to social responsibility duties.

Required profile

• Customer‑service focused with a friendly, helpful attitude.
• Trustworthy and able to operate with integrity.
• Flexible to work a 7‑day schedule.
• Strong attention to detail and solid numeracy skills.
• Enthusiastic people‑person with a keen interest in sport and betting.
• Ambitious and driven to progress within the company.
• Excellent communication and problem‑solving abilities.
• Organised, reliable and dependable with proven cash‑handling experience.

Required skills

• Operation of EPOS systems.
• Cash handling procedures.
• Use of betting terminals.
• Basic numeracy and attention to detail.