Customer Service Associate - Weekends (20hrs)

About the role

The Customer Service Associate works as part of a Greystar team to deliver an excellent resident experience during weekend shifts. This part‑time (20 hours per week) position supports marketing, tenancy administration and community activities.

Key responsibilities

• Provide front‑of‑house customer service, responding to resident queries and complaints in line with Greystar’s procedures.
• Support community events, maintain relationships with university clients and promote local amenities.
• Handle administrative tasks such as logging maintenance requests, preparing notices and updating databases.
• Assist with marketing activities, open days, leafleting and sales/leasing functions including viewings and follow‑ups.
• Participate in on‑call roster for out‑of‑hours emergency support and chase rent arrears.

Required profile

• Excellent customer‑service experience in a client‑facing role.
• Strong team player with relationship‑building and influencing abilities.
• Ability to work autonomously, make decisions and prioritize multiple tasks.
• Fluent written and spoken English with solid organisational skills.
• Cultural awareness and flexibility to adapt to a changing environment.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Databases
• Booking systems

What we offer

• Annual base salary starting from €16,000 (part‑time, 20 hours per week).
• Eligibility to participate in on‑site bonus programmes.