Customer Service Representative

About the role

Join TCS’s global delivery centre in Letterkenny as a Customer Service Representative. You will support the Life and Pension client by delivering efficient, high‑quality assistance across phone, email and digital channels, ensuring customers receive timely help.

Key responsibilities

• Handle inbound and outbound telephone calls, responding to customer inquiries and requests.
• Communicate clearly and professionally with all customers, including vulnerable individuals and complainants.
• Accurately record interactions and perform related administrative tasks.
• Support back‑office, call‑centre and service‑centre functions as required.
• Work within an 8‑hour shift rotation between 8 am and 6 pm, Monday‑Friday.

Required profile

• Strong verbal and written communication skills.
• Ability to manage customer demands with empathy and professionalism.
• Attention to detail for accurate administration.
• Willingness to work collaboratively within a large team.

Required skills

What we offer

• Permanent contract.
• Onsite work at the Letterkenny delivery centre.
• 8‑hour shift rotation between 8 am and 6 pm, Monday‑Friday.
• Collaborative environment with over 100 professionals.
• Continuous learning and development opportunities within a global tech leader.