Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to join our Castlebar team. Working on a day‑shift schedule, you will act as the primary link between our clients and internal production functions, ensuring smooth order fulfilment and strong long‑term relationships.

Key responsibilities

• Develop and maintain long‑term relationships with an assigned client group.
• Liaise between customers and internal departments to guarantee successful delivery of orders.
• Process customer orders, issue order confirmations and ensure accurate pricing for invoicing.
• Generate and release work instructions to production and prepare quotations.
• Provide data for key performance indicators and keep work instructions up to date.

Required profile

• Strong attention to detail and willingness to learn.
• Effective oral and written communication skills.
• People‑oriented team player with a Leaving Certificate or equivalent.
• Previous customer service experience in a dynamic manufacturing environment is preferred.

Required skills

• Intermediate or higher proficiency in Microsoft Excel.

What we offer

• Supportive team environment with training and development opportunities.
• Company pension scheme, death‑in‑service scheme and cycle scheme.