Customer Service Representative – Mortgage Arrears (Hybrid, Dublin)

About the role

We are seeking a motivated Customer Service Representative to join our contact centre team in Dublin on a 6‑month rolling contract. The role focuses on mortgage arrears, handling inbound and outbound calls to support customers facing repayment difficulties.

Key responsibilities

• Answer and manage a high volume of mortgage‑related enquiries via phone.
• Assess customers' financial situations and provide appropriate repayment solutions.
• Maintain accurate records of interactions in the company’s system.
• Escalate complex cases to senior specialists when necessary.
• Meet daily and weekly performance targets while ensuring compliance with regulatory standards.

Required profile

• APA qualification (essential).
• Previous experience in the mortgage or financial services industry.
• Demonstrated ability to deliver excellent customer service and handle calls professionally.
• Immediate availability and the right to work in Ireland (no visa sponsorship).

Required skills

What we offer

• Competitive daily rate.
• Hybrid working model – a blend of office and remote work.
• Opportunity to gain specialised experience in mortgage arrears handling.
• Potential for contract extension based on performance.