Employer Liaison & Administration Officer

About the role

This role supports the delivery of two apprenticeship programmes at Griffith College Limerick, acting as the main point of contact for apprentices, employers and workplace mentors. You will ensure a high level of service, manage onboarding processes and maintain accurate records in the college’s CRM and statutory systems.

Key responsibilities

• Serve as the primary liaison for apprentices, employers and mentors, handling queries via phone, email and HubSpot CRM.
• Onboard new apprentices and employers, explaining registration processes with Griffith College and SOLAS.
• Process apprentices through the college admission system (Themis) and the SOLAS apprenticeshiponline.ie platform.
• Maintain the ALEAT quality‑assurance form and ensure employer sites are approved by SOLAS authorised officers.
• Provide regular progress updates to the management team and the Consortium Steering Group.
• Coordinate induction programmes, graduation ceremonies and other delivery‑stage activities.

Required profile

• Strong customer‑service orientation with professional communication skills.
• Ability to manage multiple queries and deadlines efficiently.
• Experience working with educational or apprenticeship programmes is desirable.

Required skills

• HubSpot CRM
• SOLAS statutory apprenticeship platform
• Themis admission system