Facilities Services Coordinator

About the role

This role supports the busy Facilities Services team of a leading professional body in Dublin 7. You will ensure smooth day‑to‑day operations of the estate, handling help‑desk queries, maintenance coordination and stakeholder engagement.

Key responsibilities

• Manage the facilities helpdesk and coordinate maintenance requests across the estate.
• Monitor service performance, improve operational efficiency and response times.
• Coordinate planned preventative maintenance (PPM) and support building systems administration (BMS, CAFM, access control).
• Conduct building inspections and support energy, environmental, health and safety compliance.
• Coordinate meeting rooms, event spaces and onsite operational support with staff and contractors.
• Assist with light maintenance, facilities troubleshooting and project coordination.
• Manage workspace, locker and car‑park allocations and produce facilities reporting and documentation.

Required profile

• 2+ years’ experience in facilities, estates, property or helpdesk coordination.
• Experience managing facilities‑related queries within a professional environment.
• Strong organisational ability to prioritise a busy workload.
• Proficiency with FM systems, helpdesk software or CAFM platforms.
• Excellent Microsoft Office skills, especially Excel.
• Strong communication and stakeholder‑management skills.
• Experience preparing reports and analysing service data.
• Ability to work independently while collaborating effectively within a team.
• Facilities Management qualification, certification or equivalent experience.

Required skills

• FM systems
• Helpdesk software
• CAFM platforms
• Microsoft Excel
• Building Management Systems (BMS)
• Access control systems
• Snapfix (or similar helpdesk tool)

What we offer

• Respected and established professional organisation.
• Highly varied role with exposure across facilities operations.
• Supportive and collaborative team culture.
• Excellent long‑term career development opportunities.
• DC pension scheme, additional leave days, income protection and death‑in‑service benefits.
• Employee Assistance Programme and professional development & CPD support.
• Digital gym, wellbeing studio and bike‑to‑work schemes.