Front Desk Administrator

About the role

The Front Desk Administrator is the first point of contact for visitors, callers and clients, ensuring a professional and welcoming experience. Working at Occupli, you will manage the reception area, coordinate appointments and support daily office operations to keep the business running smoothly.

Key responsibilities

• Greet and sign‑in visitors, determine their purpose and direct them to the appropriate person or department.
• Answer, screen and route incoming calls on a multi‑line phone system.
• Schedule, confirm and manage appointments, meetings and training‑room bookings, avoiding conflicts.
• Receive, sort and distribute mail and parcels; prepare outgoing correspondence.
• Provide general administrative support such as data entry, filing, maintaining office supplies and keeping the reception area tidy.
• Deliver customer service by answering queries, resolving issues and maintaining visitor logs and security badges.
• Monitor building access, enforce security procedures and oversee Safe Pass card processing.
• Assist the Document Controller with scanning, quality checks and issue reporting.
• Maintain stock of office supplies within budget and ensure office equipment (computers, copiers, printers) is functional.
• Track and report daily/weekly KPIs related to course bookings and front‑desk performance.

Required profile

• Excellent verbal and written communication skills.
• Friendly, approachable demeanor with strong interpersonal abilities.
• Highly organised with the capacity to juggle multiple tasks efficiently.
• Basic technical proficiency with standard office equipment and computer systems.

Required skills