Full‑Time Hotel Receptionist

About the role

The Metropole Hotel is looking for an experienced full‑time receptionist to be the first point of contact for guests. You will ensure a warm welcome, manage front‑desk operations and support the overall guest experience in a dynamic hospitality environment.

Key responsibilities

• Greet and register guests, using their names and following SOPs.
• Handle check‑in and check‑out documentation accurately.
• Manage reservations, rate controls and in‑house selling opportunities.
• Process cash, post pay‑in vouchers and safeguard valuables.
• Maintain knowledge of room availability and float management.
• Uphold hygiene, safety, fire and health regulations at the front desk.
• Assist with reservations coordination and other reasonable requests from management.

Required profile

• Previous experience in a guest‑facing role, preferably within a hotel.
• Strong communication skills and a passion for delivering excellent customer service.
• Professional appearance and ability to wear the provided uniform.
• Willingness to attend training and team meetings.

Required skills

What we offer

• Competitive salary and relocation assistance.
• Company pension scheme, death‑in‑service benefit and employee referral bonus.
• Discounts on restaurant meals and hotel accommodation.
• Paid internal and external training days and access to mental‑health first aiders.
• Team wellbeing events, awards and meals on duty.