Graduate Technical Support Engineer

About the role

Cohesity, a leader in AI-powered data security, is hiring a Technical Support Engineer for its local support centre in Cork. You will work alongside other engineers to help customers get the best possible support, resolving technical issues quickly and accurately.

Key responsibilities

• Work with Cohesity customers to resolve technical issues in a timely way
• Investigate and troubleshoot problems using the available tools
• Record customer interactions, including investigation, troubleshooting and resolution
• Work closely with the engineering and account management teams
• Select methods and techniques carefully and manage your workload so issues are resolved promptly
• Help build reusable self-service solutions for future incidents and develop knowledge base articles

Required profile

• Degree in Computer Science, Information Systems or a related field, graduating in 2027
• Ability to diagnose and resolve technical issues quickly
• Familiarity with Windows, macOS and Linux
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers and switches
• Optional but valued: basic scripting and automation with PowerShell, Bash or Python
• Ability to use AI tools to improve productivity and decision-making

Employees within a reasonable commute work out of the office 2-3 days a week. Candidates outside the area should apply only if they are ready to relocate before starting and have the right to work in Ireland.