Guest Relations Assistant

About the role

This newly created position reports to the Front of House Manager and is dedicated to delivering a seamless, personalised experience for every guest at Ballyfin, a 5‑star luxury estate. The role combines proactive guest communication, front‑of‑house oversight and in‑house experience coordination to ensure each stay feels effortless and memorable.

Key responsibilities

• Contact guests before arrival to gather preferences, special requirements and plan personalised itineraries.
• Manage the Front of House desk, handling enquiries with the precision and elegance expected in a luxury setting.
• Curate and present in‑house activities and unique experiences, tailoring recommendations to individual guest tastes.
• Respond to guest requests with discretion, warmth and impeccable timing throughout their stay.
• Anticipate guest needs proactively, often before they are voiced, to create a sense of quiet luxury.
• Oversee daily front‑of‑house operations, ensuring standards of service and presentation are consistently met.

Required profile

• Strong attention to detail and a passion for delivering high‑end hospitality experiences.
• Excellent communication skills and a natural ability to build rapport with guests.
• Exceptional organisational abilities and the capacity to manage multiple guest requests simultaneously.
• Ability to work calmly and confidently in a fast‑paced, luxury environment.
• Enthusiasm for anticipating needs and creating personalised, memorable moments for guests.

Required skills